General Terms and Conditions of Sale

These General Terms and Conditions of Sale define the rights and obligations of OLUFONA TECHNOLOGY NIGERIA and its customers in connection with the online sale of supplies, consumables, equipment and products intended in particular for the hotel and hospitality sector.

They apply to any order placed on the Olufona Distribution website and to professional orders placed by quotation, telephone, WhatsApp or any other sales channel accepted by OLUFONA TECHNOLOGY NIGERIA.

Placing an order implies prior acceptance of these Terms and Conditions.

The website is operated by:

OLUFONA TECHNOLOGY NIGERIA Registration number: BN 6862021

Address in Nigeria: 7B, Akesan Road, Egan-Igando, Lagos, Nigeria

Address in Benin: Immeuble BANGE BANK, Bidossessi-Calavi, Benin

Sales contact: Email: sales@olufona.com Phone / WhatsApp: +234 912 822 7800

The OLUFONA HOSPITALITY SUPPLIES brand refers to the business specialising in the sale of supplies and consumables intended in particular for hotels, restaurants, guest houses, residences, serviced apartments, spas and other establishments.

These Terms and Conditions apply to all sales made directly on the online shop, by quotation request, telephone, WhatsApp, email or any other sales channel officially offered by OLUFONA TECHNOLOGY NIGERIA.

Specific conditions agreed in writing for a professional order may supplement these Terms and Conditions.

In the event of a conflict, the specific conditions expressly accepted by both parties prevail for the order concerned.

The products offered may belong in particular to the following categories: Hotel Amenities; Hotel Linen; Housekeeping; Room Essentials; Hotel Consumables; Hotel Fragrance; Custom & Branded (personalised and customisable products).

The photographs, illustrations and visuals on the website are intended to present the products.

Slight differences in colour, packaging, presentation or finish may exist, in particular where they result from a change made by the manufacturer or to the packaging.

The essential characteristics of each product are presented on its product page.

Products are offered while stocks last.

When a product is shown as available, this reflects the stock level known at the time the website was updated and does not necessarily guarantee availability until payment is confirmed.

If a product becomes unavailable after the order, OLUFONA TECHNOLOGY NIGERIA will inform the customer as soon as possible and may offer an equivalent product, a supply lead time, a change to the order or, where applicable, a refund of the amount concerned.

Prices on the website may be displayed in NGN (Nigerian naira), XOF (CFA franc BCEAO), USD (US dollar) and EUR (euro).

The currency selected on the website may change how the price is displayed.

The price actually invoiced is the one shown when the order is confirmed, except in the case of an obvious pricing error.

Taxes, delivery charges, bank charges, currency conversion fees, customs duties or other applicable charges are shown or communicated to the customer when they are known or applicable.

The customer may select the desired products, quantities and options and add them to the cart.

Before final confirmation, the customer must check the selected products, quantities, variants, delivery address, contact details, delivery method, total price and any additional charges.

Confirming the order constitutes a firm purchase request, subject to its acceptance and confirmation by the seller.

After receiving the order, OLUFONA TECHNOLOGY NIGERIA may send a confirmation by email, WhatsApp, SMS or any other appropriate means.

The order is considered accepted when the seller confirms it or begins processing it after receiving payment, unless otherwise stated.

OLUFONA TECHNOLOGY NIGERIA may contact the customer to verify certain information needed to fulfil the order.

OLUFONA TECHNOLOGY NIGERIA also offers solutions for professionals.

Large orders may be subject to professional pricing, wholesale pricing, a personalised quotation, a minimum order quantity, specific delivery conditions or specific payment terms.

The prices displayed in the shop are not necessarily those applicable to wholesale orders.

For large orders, the customer may use the “Request a quote” option or contact the sales team directly.

Some products may be personalised with a logo, the establishment's name, custom packaging, printing, colours, labelling or other agreed specifications.

Before production, the customer may be asked to approve a mock-up or a specification.

Once custom production has started on the basis of the customer's approval, cancellation, return or refund may be limited where the applicable law allows.

These limitations do not deprive consumers of the mandatory rights provided by the applicable law.

The available payment methods are shown when ordering. They may include bank transfer, bank card, electronic payment, mobile payment or other solutions offered on the website.

Preparation of the order may only begin once payment has actually been confirmed.

OLUFONA TECHNOLOGY NIGERIA never asks customers for their banking password or confidential codes.

Online payments may be processed by third-party payment providers.

When payment is made through an external provider, that provider's terms may also apply.

OLUFONA TECHNOLOGY NIGERIA does not store sensitive banking information when it is processed directly by a secure payment provider.

Deliveries may be made in Nigeria, in Benin and, depending on the products and applicable conditions, to other destinations.

The available delivery methods depend in particular on the country, city, weight, volume, nature of the products, order value and carrier.

Delivery charges and lead times are communicated before or when the order is confirmed, where they can be determined.

Lead times are indicative when they depend on a carrier, an administration, customs or an event beyond the seller's control.

OLUFONA TECHNOLOGY NIGERIA endeavours to meet the announced lead times and informs the customer when it becomes aware of a significant delay.

For international orders, customs duties, taxes, import charges or formalities may be required in the destination country.

Unless otherwise stated in the offer or quotation, these charges are generally borne by the customer or the importer.

The customer is responsible for providing the information required for import where needed.

OLUFONA TECHNOLOGY NIGERIA cannot be held liable for a delay or impossibility of delivery resulting from a decision or procedure of the customs authorities of the destination country.

The customer must check the apparent condition of the parcel and, where reasonably possible, of the products upon receipt.

In the event of visible damage, an opened parcel or an obviously damaged product, the customer must promptly report the problem to the carrier and to OLUFONA TECHNOLOGY NIGERIA.

It is recommended to keep photographs of the parcel and of the product, the delivery note, the invoice and any other useful evidence.

OLUFONA TECHNOLOGY NIGERIA applies a returns and refunds policy in accordance with the legislation applicable where the transaction takes place.

Where a product may legally be returned, it must generally be unused, in a condition that allows it to be resold, accompanied by its accessories and packaging where necessary, and returned within the applicable period.

Some categories may be subject to specific conditions, in particular custom products, products made to the customer's specifications, products opened for hygiene reasons, consumables or perishable goods, subject to the consumer's mandatory rights under the applicable law.

If a product received is defective, damaged or substantially different from the order, the customer must contact OLUFONA TECHNOLOGY NIGERIA as soon as possible with the available information and evidence.

Depending on the case and the applicable legislation, OLUFONA TECHNOLOGY NIGERIA may offer a replacement, a repair, a credit note, a refund or another legally appropriate solution.

Nothing in these Terms and Conditions is intended to exclude any mandatory right granted to consumers by the applicable legislation.

Any cancellation request must be sent as soon as possible.

An order that has already been prepared, shipped or personalised may be subject to specific conditions.

Cancellation requests are handled in accordance with the applicable legislation and the conditions communicated to the customer before the transaction.

The customer is responsible for the accuracy of the information provided when ordering, in particular name, telephone number, email address, delivery address and billing information.

An error in the delivery address leading to a new shipment or additional charges may be invoiced to the customer where the applicable law allows.

The customer must also use the products for their intended purpose and in accordance with the manufacturer's instructions.

OLUFONA TECHNOLOGY NIGERIA undertakes to supply products matching the essential information presented on the website and to process orders diligently.

However, it cannot be held liable for damage resulting in particular from misuse of the product, failure to follow instructions, incorrect information provided by the customer, an event beyond its control, a temporary interruption of the website or a failure of an external provider.

Any limitation of liability must be interpreted within the limits permitted by the applicable law.

OLUFONA TECHNOLOGY NIGERIA cannot be held liable for any delay or non-performance resulting from an event reasonably beyond its control.

This may include in particular: natural disaster, fire, flood, epidemic, war, civil unrest, strike, major network failure, interruption of transport services, administrative closure, government restrictions, customs disruptions or other unforeseeable or unavoidable events.

Where possible, the customer will be informed of the situation and of the foreseeable consequences for their order.

The elements on the website, in particular the logo, trade name, texts, photographs, illustrations, graphics, catalogue, descriptions, visual elements and marketing content, are protected by the applicable intellectual property rules.

Any unauthorised reproduction, modification, distribution or use is prohibited.

The OLUFONA name and the associated trademarks and visual identities may not be used without prior authorisation.

To process orders, OLUFONA TECHNOLOGY NIGERIA may collect certain personal data such as name, telephone number, email address, delivery address, billing information, order history and information needed for customer service.

This data is used in particular to process orders, make deliveries, communicate with the customer, manage payments, handle complaints, improve services and comply with legal obligations.

The processing of personal data in Nigeria is governed in particular by the Nigeria Data Protection Act 2023 and supervised by the Nigeria Data Protection Commission (NDPC).

A separate Privacy Policy must be accessible from the website.

The website may use cookies and similar technologies in particular to make the cart work, remember certain preferences, improve the user experience, measure audience, analyse website performance and enable certain features.

Where required by regulations, the user's consent will be obtained before the cookies concerned are used.

A Cookie Policy may specify the different categories of cookies used.

Any complaint may be sent to:

OLUFONA TECHNOLOGY NIGERIA Email: sales@olufona.com WhatsApp / Phone: +234 912 822 7800

The customer is invited to provide the order number, name, product concerned, a description of the problem and useful photographs or documents where necessary.

OLUFONA TECHNOLOGY NIGERIA endeavours to handle complaints within a reasonable time.

Where the website allows reviews, comments or ratings to be published, they must be honest and reflect a genuine experience.

It is forbidden to publish fraudulent, defamatory, illegal or offensive content, unauthorised advertising or personal information belonging to third parties.

OLUFONA TECHNOLOGY NIGERIA may remove content that breaches these rules or the applicable legislation.

The website may contain links to services or websites belonging to third parties.

OLUFONA TECHNOLOGY NIGERIA does not necessarily control these websites and cannot be held responsible for their content, operation or privacy policy.

OLUFONA TECHNOLOGY NIGERIA may amend these Terms and Conditions to reflect changes to the website, new products or services, regulatory changes or changes to its commercial procedures.

The version applicable to an order is the one accepted when the transaction is concluded, subject to mandatory legal provisions.

The date of the last update is shown at the top of this page.

These Terms and Conditions are primarily drawn up for the activity of OLUFONA TECHNOLOGY NIGERIA in Nigeria.

They are interpreted in accordance with the law applicable to the transaction, subject to any mandatory rules applicable in the consumer's country of residence or delivery.

For transactions carried out in Nigeria, the mandatory provisions of Nigerian law, in particular those relating to consumer protection, apply.

In the event of a difficulty, the customer and OLUFONA TECHNOLOGY NIGERIA will seek an amicable solution before any legal proceedings.

The customer may contact the sales team at sales@olufona.com or on +234 912 822 7800.

Where mediation, conciliation or an out-of-court dispute resolution mechanism is available and appropriate, the parties may use it.

This provision does not deprive consumers of the rights and remedies granted to them by the applicable law.

If any provision of these Terms and Conditions is declared invalid, illegal or unenforceable by a competent authority, the other provisions remain applicable to the extent permitted by law.

Where possible, the provision concerned will be interpreted or replaced so as to respect the original economic and legal objective while remaining compliant with the applicable legislation.

These Terms and Conditions, together with the policies and documents expressly incorporated into the contract, constitute all of the conditions applicable to the sale concerned.

Before completing an online order, the customer is invited to read these General Terms and Conditions of Sale.